Shipping Policy

What are the shipping and COD charges?

Cossouq offers both standard shipping and Cash on Delivery (COD)options. For standard orders, we charge a flat shipping fee of ₹70 for all orders below ₹499, while orders above ₹499 qualify for free shipping. If you choose the COD option, additional charges will apply- orders up to ₹3,999 will incur a ₹50 COD charge, while orders worth ₹4,000 and above will have a ₹200 COD charge.

How does the delivery process work?

• Once our system processes your order, your products are inspected thoroughly to ensure they are in perfect condition.
• After they pass through the final round of quality checks, they are packed and handed over to our trusted courier partner.
• Our delivery partners then bring the package to you at the earliest possibility. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.

How are items Packed?

We package our products in boxes, which are covered in a plastic layer. Each individual product is packed in bubble wrap while fragile items like bottles are safely secured with additional bubble wrap. We pride ourselves on the quality of our packaging.

What is the range of locations to which Cossouq ships its products?

Cossouq ships throughout India! 

My order has been shipped, how can I track it?

• Once your order has been dispatched, you will receive a Whatsapp message with tracking details.
• You can track the status of your order within 24 - 48 hours after your order is dispatched from our warehouse.
• Following is our trusted courier partner:

1. Shiptocket - https://www.shiprocket.in/shipment-tracking/

What is the estimated delivery time?

It takes 5-7 business days to deliver the order.